FAQ Page
Here are a few of the answers to our most asked questions, but if you feel something is missing, go to our contact form below and let us know! We'll keep updating this list as we get more customer/fan questions.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
You will receive a shipment confirmation email once your order has shipped with tracking information. Please allow 24 to 48 hours for tracking info to update.
WHAT IF I DON'T RECEIVE MY WHOLE ORDER?
Not to worry! Sometimes to get your order to you in a timely fashion, or when special items are included, we have to ship your items separately. So, rest assured your items are on the way! In the instances of Special Giveaways and Promotions, this can often be the case.
DO YOU SHIP INTERNATIONALLY?
Currently we ship to most regions in the world! Please note that based on changing shipping costs outside of the United States, additional shipping charges may apply after purchase. We have no control over a region's shipping rate or import charges that may apply, and are not responsible for additional charges for importing into a country outside of the U.S. We will at all times provide any additional information customs might declare is missing to release an order.
I RECEIVED THE WRONG ITEM or MY ORDER ARRIVED DAMAGED/DEFECTIVE
We are very sorry to hear that! Please allow us to remedy the situation. Send us an email with photos within 5 business days of delivery for assistance!f We'll do our best to get that fixed for you ASAP.
WHAT IF MY TRACKING NUMBER SAYS CREATED OR DELIVERED AND I DON'T HAVE IT?
Depending on the product, shipping labels can be printed up to several days ahead of time. Look out for email updates for if there is a time difference between items that are packed and handed off to carriers. It's a common issue that though collected by mail carriers, packages sometimes don't get scanned and are delayed or sometimes lost. If it's been more than 10 business days past the time your label was created, or if the tracking say delivered and you don't have it, send us an email for assistance. We will try to get you the product you ordered to the best of our ability, additional shipping costs may apply.
Note: In the event an order is lost and we have the ability and inventory to replace the product, we will only be able to make one additional attempt and we are not responsible for mistakes by the carriers.
WHEN DO PRE-ORDER ITEMS SHIP?
For Pre-Order items, there will be an estimated shipping dated listed in the item's description. Please keep in mind that if your order has an IN-STOCK item and a PRE-ORDER item, you may receive your order in batches, depending on what's immediately available. So, don't worry if you didn't get your full order in the first shipment. PRE-ORDERS that are produced by our partner vendors are subject to availability and timing out of our control.
CAN I CHANGE MY SHIPPING ADDRESS?
Please contact us through the Contact Us form as soon as possible. It is not guaranteed we can change your shipping address, it depends if your order has already shipped or not. We cannot refund orders in the event of incorrect addresses or mishandling by carriers out of our hands. If a product is returned to our office, we can try to ship it again at the cost of the customer for instances of wrong or outdated addresses. If you know you are moving during a pre-order period, let us know immediately at support@livingdeadmedia.com.
CAN I RETURN OR EXCHANGE MY ORDER?
If your shirt doesn't fit, we are happy to help you exchange it (based on available inventory). Keep in mind, any art prints and limited releases are not eligible for returns. We will do our best to replace or refund damaged products based on inventory. Exchanges and refunds can be processed once the defective product is returned successfully in the shape it was received by the customer. We cannot replace damaged packaging unless otherwise noted in the product listing.
Costs for returns or exchanges outside of damaged products will be invoiced to the customer before processing. Please send photos of damaged products with your order number within 5 business days of delivery to support@livingdeadmedia.com.
Please contact us through the Contact Us form so we can make sure the item you need is available for exchange. If you are located outside of the US, unfortunately, we do not offer free returns at this time.
DO YOU OFFER WHOLESALE?
We do offer wholesale! Please shoot us an email through the Contact Us form with some cool stuff about your shop!